Returns & Exchanges

At Visionbody, we stand by the performance and quality of our EMS training gear. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log in to our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the unworn, unwashed gear in its original packaging, ensuring all tags and electronic components are included.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop your package off at any authorized carrier location.

4

Quality Inspection & Refund

Once our team inspects the returned items for quality assurance, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing